What to Do After an Incident at Your Hotel

It is essential to know what you would do in a situation where there has been an incident at your hotel, and know the steps to take. While your vision for your hotel may be to create a relaxing, indulgent, and safe atmosphere for your guests’ vacations, that doesn’t mean that your property is exempt from the potential hazards of hospitality. That’s why you need to carry hotel insurance and understand how to respond if an incident is a cause for concern. 

How To Address Medical Response Needs

When facing any accident or incident at your hotel, the first thing to consider is to provide medical attention to anyone who might need it. Even if the guests involved insist that they are unhurt, they require a quick assessment by emergency services for documentation.

How To Report an Incident at Your Hotel

After responding to all medical needs, it’s time to write an incident report. There are things to know. 

Address the Facts

Your incident report should detail only the facts of what happened. Include information about who was involved, what led to the incident, and precisely what occurred. Provide the details of any injuries as well.

Obtain the Video

Have your security team isolate and copy the incident’s security footage in case your hotel insurance carrier needs it. Don’t just focus on footage of where the accident happened but the recordings throughout the hotel so that you can assess the situation and preserve the footage.

Identify Any Witnesses

If there were any unrelated and uninvolved witnesses to the incident, obtain their names and personal details. Ask them to make a statement about what they saw when the incident happened and record those statements or get them in writing.

Document the Scene

Get photographs of the entire scene right after the incident so that you capture it exactly as it is. Ensure you get pictures of the area leading up to the incident.

How To Notify Your Insurance Carrier of Your Hotel Incident

Once you have documented the scene and all possible information, notify your insurance carrier. They need details of the incident, including what happened and who was involved, whether someone called the police, what the emergency services technicians had to say, and what documentation they have. Be clear about what you have gathered and provide copies of everything to your insurance carrier.

Understanding what to do when you’ve suffered an incident at your hotel is essential. Your hotel insurance carrier will advise you if any other information is needed or what your next steps should be after you file the report.

About Byrnes Agency

At Byrnes Agency, we offer insurance solutions that can be tailored to meet your specific needs. Whether you’re looking for personal policies or commercial coverage, we have the right coverage for you. To learn more about our products, contact us today at one of our two locations.

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